You ask yourself: 
Why do they want a chat?
A chat? We already have whatsapp!

Well, for many things!

Chat is an informal form of communication but very effective and fast. Integrating business communications in the form of chat can be a great ally in terms of time and simplicity in communications.

We have a chat, but Hardman doesn’t want to be WhatsApp. Hardman’s chat is a mechanism for transferring information between users and capturing their attention in the form of a message on business concepts related to logistics operations. Therefore, chat must be understood as an extension of the information that we transmit to clients and suppliers of our logistics operations.

This is what sets us apart. We are used to writing messages to people, either directly or in a group. Hardman allows this but also allows writing to a route, a phase or an expedition. A last minute change, an exception, we can write it in the route chat. This will mean that all the people related to the route receive the notification as easily as any other platform.

Difference, I don’t care who receives it, interested people receive it, what’s more. The conversation is attached to the route so future discrepancies can always be contrasted.

Chat actors

You can obviously address people, users. They are represented by a green icon and you can search for them or link them using the @ symbol.

Each user has a personal signature, an alias. To contact someone just tell them your nickname and from there with @useralias you can write to them.

Remember that in the list of users you will only see the users close to you, from your own company. However you can write to whoever you want if you know their alias.

A group of people. They are represented by a blue icon. In this case you cannot link directly to groups, they must invite you. But inviting or creating a group is very easy.

If you are talking to the person @a and in one of the messages you mention the person @b then a group will be automatically created between @a, @b and yourself. The first message will be the group in which you mention @b.

A route. They are represented by a gray icon with the drawing of a truck.

It can be written to a route. To tell you an alternative collection schedule, an observation, and so on. The advantage? That people with access to the route also see the message.

That from the route the messages that have been written in the same are seen. And chat messages are part of the history of the route.

You can search for a route with #routekey. Apart from anywhere if you type #routekey in a message, this message is also written in the path.

A phase. They are represented by a gray icon with the drawing of a truck. Its identifying character is / (slash).

Remember that the phase is a “stop” within a route and is considered ancillary to the route. Writing in one phase is writing in the route as well.

A shipment. They are represented by a gray icon with the drawing of an arrow. Its identifying character is % (percentage)

Hardman as a repository of truth

Chat is part of the plan to make Hardman the most important and reliable data repository for logistics operations. Expressions like “I told you”, “we already commented”, etc.

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